Help Center
gt998 Frequently Asked Questions
From opening an account to depositing with bKash, bonuses, cricket betting, and security — you'll find clear answers to everything right here.
gt998 has compiled detailed answers to the most common questions from players in Bangladesh, all in one place. Read the questions and answers below, organized into five sections — Account and Registration, Deposits and Withdrawals, Games and How to Play, Bonuses and Promotions, and Security and Responsible Gaming. If you can't find the answer to your question, contact our 24/7 live chat support directly.
Account and Registration
Account Opening and Management
To open an account at gt998, you need an active mobile number and a password. Enter your correct name and date of birth during registration, as identity verification may be required at the time of withdrawal. The whole process is completed within just a few minutes.
No. Under gt998 rules, each player may hold only one account. Attempting to create multiple accounts may result in all accounts being cancelled and balances forfeited. If you have any issues, contact us via live chat.
First, make sure your mobile number and password have been typed correctly. If the problem persists, use the "Forgot Password" option to set a new password. Clear your browser cache and try again. If the issue continues, let us know via gt998's 24/7 live chat.
Yes, gt998 is a mobile-friendly platform. You can access the site directly from the browser on any modern Android or iOS smartphone and play right away. All features are available without downloading a separate app.
After logging in, go to the Account Settings section and select the "Change Password" option. Enter your current password and your new password, then save. For security, use a strong password that combines uppercase and lowercase letters, numbers, and symbols.
Deposits and Withdrawals
Payments and Money Transactions
gt998 currently supports three popular mobile banking methods in Bangladesh — bKash, Nagad, and Rocket. Both deposits and withdrawals can be made through all three methods. More methods may be added in the future.
After depositing via bKash, Nagad, or Rocket, the balance is usually added to your gt998 account within a few minutes. Occasionally it may take a little longer due to network or payment gateway delays. If it takes more than 30 minutes, contact live chat with your transaction ID.
The minimum deposit at gt998 is ৳200 (the same for all payment methods). The minimum withdrawal amount is ৳1,000. Make sure your balance has exceeded this limit before requesting a withdrawal.
gt998 processes withdrawals within 30 minutes to 3 hours. In most cases, funds reach bKash or Nagad very quickly. There may be a slight delay after midnight or during banking maintenance windows.
gt998 does not charge any deposit or withdrawal fees itself. However, bKash, Nagad, or Rocket may apply their own service charges — these will follow the respective mobile banking provider's policies.
Log in to your gt998 account, go to the Cashier or Payments section, and select "Withdrawal". Choose Nagad as the method, enter your registered Nagad number and the amount. Once the request is submitted, the team will verify it and send the funds within the specified time.
Games and How to Play
Games, Betting and How to Play
Go to the Cricket Betting section on gt998 and select your preferred match from the BPL fixtures. Choose your preferred market from options such as match winner, run totals, wickets, sixes, or innings score. Add the bet to your bet slip, enter the amount, and confirm. Live betting is also available during the match.
Yes. gt998's slots are fully mobile-optimized. Slots from various providers including PG Soft, JILI, and Pragmatic Play run smoothly on smartphones. With a good internet connection, gameplay is completely seamless.
RTP stands for Return to Player — a theoretical figure showing how much a game returns to players over the long term. For example, a 96% RTP means an average of ৳96 is returned for every ৳100 wagered — but this is a mathematical average across millions of rounds, so results in any single session may vary.
The gt998 Casino section features live casino games from top providers including Evolution Gaming and Ezugi. Live Roulette, Live Blackjack, Live Baccarat, and Live Game Shows can all be played in real time with real dealers.
gt998 only uses software from reputable game providers who build games with RNG (Random Number Generator) technology. This technology ensures that the outcome of every spin or bet is completely random and not predetermined.
Bonuses and Promotions
Questions on Bonuses and Offers
gt998's welcome bonus is 150% on your first deposit, up to a maximum of ৳15,000. That means if you deposit ৳10,000, you will receive a ৳15,000 bonus (total balance ৳25,000). To receive the bonus, activate the offer during your first deposit after registration.
The wagering requirement for the welcome bonus is 15 times (15x). This means the bonus amount must be wagered 15 times in total before it becomes eligible for withdrawal. See the Terms and Conditions page for full details.
gt998's VIP program has five tiers — Bronze, Silver, Gold, Platinum, and Diamond. You can advance to higher tiers based on your regular gaming activity and engagement on the platform. At the Diamond tier, you receive a maximum weekly cashback of 1.0%.
Each week, a portion of your net losses is returned as cashback based on your VIP tier. The weekly cashback rates are 0.2% at Bronze, 0.4% at Silver, 0.6% at Gold, 0.8% at Platinum, and 1.0% at Diamond. Cashback is added directly to your account.
Yes, gt998 runs special promotional offers during Eid ul-Fitr, Eid ul-Adha, and the BPL or T20 World Cup season. Details of these offers are announced in the Promotions section at the relevant time. Visit the site regularly to stay up to date.
Security and Responsible Gaming
Security and Responsible Gaming
gt998 uses SSL encryption to keep all personal and financial information secure. Your data is not sold or improperly shared with third parties. For more details, please read our Privacy Policy page.
gt998 is for individuals aged 21 and over only. Minors may not create an account or take part in gaming activities under any circumstances. If age cannot be confirmed, an account may be temporarily suspended during the verification process.
Yes. gt998 supports responsible gaming. If you would like a temporary break (cooling-off period) or a long-term self-exclusion, please contact our support team via live chat or email. Action will be taken promptly upon receiving your request.
If you feel that gaming is having a negative impact on your life or finances, contact gt998's live chat. Our support team can guide you on responsible gaming and, if needed, arrange account restrictions or closure.
gt998's support team is available 24 hours a day, 7 days a week on live chat, ready to help in Bengali. Any issue — technical, payment-related, or gaming-related — can be raised at any time via live chat or email.
Yes, as part of responsible gaming, gt998 offers the option to set deposit limits. You can contact support to set a daily, weekly, or monthly deposit limit. This is an effective way to keep your budget under control.
Still have questions?
Contact Support
Our Bengali-speaking support team is available 24/7 to help with any question. Chat with us now on live chat or send us an email.
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Live Chat — 24/7 support in Bengali
Withdrawal time: 30 minutes to 3 hours
Minimum deposit: ৳200 • Withdrawal: ৳1,000